Frequently asked questions

Frequently Asked Questions (FAQ)

We made this section so you don’t have to ask us about everything individually.

If your question is about delivery, tracking, or payment, please check our detailed
Shipping & Payment page.

Where do you ship to?

We ship to EU countries.
If your country doesn’t appear during checkout, reach out via the contact form.
If you're the first customer from that country, we’ll even send you a free shipping code as a thank-you.

How does the Loyalty System work?

If you're registered and spend more than 20€ / 85 zł / 100 lei, you get Loyalty Points.
Just message us via the contact form after your order arrives, and we’ll add the points manually to your account.
Points can be applied to get up to 10% off on future orders.
Points are valid for 90 days after adding.

Can I cancel an order?

If you want to cancel, let us know as soon as possible using the contact form in the footer.
Once your order is shipped, it can’t be canceled—but you can always refuse it or not pick it up, and it will return to us.

Can I prepay?

Yes. If you're planning a larger order (5g+ or regular purchases), reach out.
HERE
We can discuss a custom discount plan or prepayment options that make sense for you.

Can I change something in my order?

Changes (like address or product swaps) are only possible before we start processing your order. That means: let us know fast.

Once the order is packed or shipped, we can’t make changes anymore.
Double-check your details before confirming the order—it really helps!

What if I made a mistake in the phone number or address?

If your info is invalid (e.g., missing digits or wrong format), we might pause your order and email you to fix it.

If you realize there's a mistake after placing the order, message us immediately—ideally within an hour or two.
We’ll do our best to correct it before it’s too late.